Built for small teams that talk to customers every week.
Bring the calls, emails, and surveys you already have. UpSight reads them, finds what people keep saying, and shows you the exact quote behind each answer.
Customer call analysis software turns recorded conversations with customers and prospects into structured, searchable evidence. Where an AI note-taker produces one summary per meeting, call analysis software extracts the specific claims, objections, needs and decisions across many calls, attributes each one to a speaker and a timestamp, and finds the patterns between them.
The category has two ends. At one end sit sales-coaching platforms priced for large revenue teams. At the other sit note-takers that summarize a call once and file it. UpSight sits in between: built for founders, product leads and consultants who talk to customers weekly and need the analysis, not the coaching or the filing.
In short: a note-taker reads a call once. Call analysis software reads every call, together, and shows its sources.
Pick what you want to know. UpSight reads every conversation for it, then pins each answer to the quote that backs it.
Your conversations
Click any finding to open the quote, who said it, and when. Every answer points back to the quotes behind it, so you can check it before you act on it.
Sales and demo calls. Customer discovery interviews. Customer success and onboarding calls. Churn and win-back conversations. Stakeholder interviews for consulting engagements. Surveys and smart forms feed the same evidence base, so what people say in interviews can be checked against what they report in a survey.
Upload audio (MP3, WAV, M4A), video (MP4, MOV) or text (TXT, PDF, DOCX) from any tool you already use, or record live in the desktop app. Transcription is unlimited on every plan, including Free. Import from audio and video files, transcript files, recorded calls, built-in surveys, Otter. Beyond calls, UpSight reads emails, survey responses, research notes, support threads and existing analysis.
Comparisons with research repositories such as Dovetail are on their own page: UpSight vs Dovetail. Want your assistant to query the calls? See the MCP server.
See customer discovery for founders and product leads, or customer discovery for consultants.
Upload recordings or transcript files, record calls with the desktop app, or run a short survey. Connect Otter and its notes arrive on their own.
“Why are deals stalling?” “Where do new customers get stuck?” “What did people say about price?”
A short brief, the patterns, and the quotes behind them. Share it with your team and act on it.
Good evidence gets argued away, lost between meetings, or buried under the next task.
Teams were doing the hard part. They talked to customers. The truth still got lost. That's why I built UpSight.
UpSight keeps the quote, the source, and the next step together, so you can act before it gets lost again.
Rick MoyFounder, UpSight
Upload a few recordings and ask your first question. Free to start.